FAQ Page

Find our more about delivery on our Delivery and Returns page.

All BSTRD. come with a 30 day returns policy. If your oven isn't quite right or you just changed your mind we can assist you with an exchange or return.

To return a product, this must be new and unused and in its original packaging. We are not able to accept returns for refunds on Assembled or used items

Link to your returns policy.

We are able to accept returns on new and unused products up to 30 days after purchase.

Find out more in our policy sections.

Only use high-quality British lumpwood charcoal. Natural lumpwood burns hotter, cleaner, and gives you the control needed for precise cooking. Many BSTRD. owners prefer artisan lumpwood charcoal for its consistent burn and natural flavour. Without the environmental impact.

Shop Charcoal here.

Absolutely. While it’s powerful enough for experienced fire cooks, the airflow system makes temperature control straightforward. With a little practice, anyone can achieve consistent results whether grilling hot and fast or cooking low and slow.

The BSTRD. Pro is designed for serious fire cooking. Built from high-grade ceramic and engineered for precision airflow, it delivers exceptional heat retention and control. That means higher temperatures when you need them, stable low-and-slow cooking, and incredible fuel efficiency all in one versatile oven.

Almost anything. The BSTRD. PRO is more than a barbecue it’s a complete outdoor oven. Grill steaks over direct heat, smoke brisket low and slow, roast whole chickens, bake pizzas, or cook bread and vegetables. If it can be cooked with fire, the BSTRD. Pro can handle it.

Thanks to it's premium grade ceramic walls and airtight design, the BSTRD. Pro uses remarkably little charcoal. Once up to temperature, it holds heat for hours with minimal fuel, making long cooks easier and more efficient than traditional grills.

The BSTRD. Core range includes the Core Large, available as either a Complete setup with cart and shelves or as a Solo oven for built-in outdoor kitchens, alongside the BSTRD. Compact Oven. Each is built from high-grade ceramic and designed to deliver exceptional heat control and versatility.

The Large Complete comes ready to cook with a sturdy cart and side shelves, making it a perfect standalone setup for your patio or garden. The Large Solo is the same oven but designed to be built into an outdoor kitchen or custom workspace.

The BSTRD. Large is ideal for bigger cooks, entertaining, and maximum versatility. The BSTRD. Compact offers the same Kamado cooking performance in a smaller, more portable format that works well for smaller spaces or cooking on the move.

BSTRD. Are incredibly versatile. You can grill steaks over high heat, smoke meats low and slow, roast vegetables, bake pizza or bread, and cook full meals using direct or indirect heat.

Yes. We work with a small number of carefully selected dealers who understand fire cooking and represent the brand properly. If you’re interested in becoming a BSTRD. dealer, get in touch, we’d like to hear from you.

You can find BSTRD. at John Lewis, Aulton Stoves, BBQLand, Fortons, BBQ World and Burford Garden Centre.

We’re always open to working with partners who align with how we think about fire, food and quality. Whether you’re a retailer, venue, or brand, reach out and tell us a bit about what you do.

Yes. We work with chefs and creators who cook properly over fire and share the same approach to food. If that sounds like you, we’d like to hear from you.

We run and take part in a small number of events throughout the year from live fire cooking sessions to collaborations and gatherings. These are built around good food, open fire and bringing people together.

The best way to stay in the loop is to sign up to our mailing list or follow us on social channels. We’ll share upcoming events, collaborations and anything worth showing up for.

If you’re planning something that involves fire cooking, we’re open to hearing about it. Get in touch with the details and we’ll see if it’s the right fit.